Frequently Asked Questions
Everything you need to know about our premium skin and western wear.
What types of leather do you use for your boots?
We specialize in high-quality, authentic skins including full-grain cowhide, ostrich, and premium goat leather, all sourced sustainably to ensure durability and comfort.
How do I determine my correct boot size?
Most of our western boots run true to size, but we recommend checking our detailed size guide on each product page. If you are between sizes, we generally suggest sizing down by a half size for a snug fit.
What is your return policy for apparel and footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure that boots are tried on on carpeted surfaces to avoid scuffing the soles.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Do you offer international shipping?
Yes, Lucknow Skin Shop and Boot Barn ships worldwide. International delivery times vary by destination and typically range from 10-21 business days.
How should I care for my leather products?
To maintain the longevity of your items, we recommend using a specialized leather conditioner every 3-6 months and keeping them away from direct heat sources and excessive moisture.